VERITAS NetBackup Guía para resolver problemas descargar pdf (Pagina 41)

Chapter 2, Troubleshooting Procedures 29

General Test and Troubleshooting Procedures

2. If this is a new client, verify the client and server names in your NetBackup

configuration as explained in “Verifying Host Names and Services Entries” on

page 32.

3. Verify basic network connectivity between client and server by pinging from the

server to the client and from the client to the server. Use the following command:

ping hostname

Where hostname is the name of the host as configured in:

◆ NetBackup class configuration

◆ WINS

◆ DNS (if applicable).

◆ hosts file in the system directory:

%SystemRoot%\system32\drivers\etc\hosts (Windows NT/2000)

C:\Windows\hosts (default on Windows 98 and 95)

If ping succeeds in all instances, it verifies basic connectivity between the server and

client.

If ping fails, you have a network problem outside of NetBackup that must be

resolved before proceeding. As a first step, verify the workstation is turned on, as this

is a common source of connection problems with PC workstations.

4. On Microsoft Windows or NetWare clients, check the NetBackup Client service:

a. Ensure that the service is active, either by checking the logs (see step b) or as

follows:

◆ On Windows NT/2000 clients, use the Services application in the Control

Panel to verify that the NetBackup Client service is running and start it if

necessary.

◆ On Windows 98 or 95 clients, check the system tray on the taskbar for the

NetBackup client icon. If the icon is not there, run the NetBackup Client Job

Tracker program from the NetBackup Program folder or the Start menu.

When the icon is present, right-click on the icon to start the NetBackup client

daemon.

◆ On NetWare clients, enter load bpcd from the NetWare server console to

start the NetBackup client daemon.

b. Check the bpcd activity logs for problems or errors. See Chapter 3 for instructions

on enabling and using these logs.

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VERITAS NetBackup Guía para resolver problemas Pagina 41