VERITAS NetBackup Guía para resolver problemas descargar pdf (Pagina 15)

Chapter 1, Introduction 3

Record All Information

◆ Client hardware type and operating system level, if a client is involved.

◆ Storage units being used, if it is possible that storage units are involved.

◆ If it looks like a device problem, be ready to supply device information, such as

the types of robots and drives along with Media Manager and system

configuration information.

◆ Software patches to the products that were installed.

◆ Service packs and hotfixes that were installed (Windows NT/2000).

◆ What is the definition of the problem as described earlier in this chapter? Copies of

logs or core dumps (if any) can also be required.

◆ Have you had this problem before? If so, was there a successful resolution and what

did you try that time?

◆ Has the configuration been changed recently and, if so, what was changed?

◆ If necessary, can you communicate with technical support through ftp, email, or fax?

This can be useful for sending things such as copies of logs.

“Problem Report Information” on page 5 lists the information you need and also provides

methods for gathering information.

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VERITAS NetBackup Guía para resolver problemas Pagina 15