VERITAS NetBackup Guía para resolver problemas descargar pdf (Pagina 13)

Introduction

This chapter explains the basic steps to take if you encounter a problem while using

NetBackup. Other chapters provide more specific information.

Note The term media server, as distinct from master server or server, does not apply to the

NetBackup BusinesServer product. When troubleshooting a BusinesServer

installation, please ignore any references to media server in this guide.

Define the Problem

The first step in troubleshooting is to define the problem.

What was the Error Indication?

In defining the problem, you must know what went wrong and sometimes resolving the

problem also requires that you also know what went right.

Error messages are usually the vehicle for telling you something went wrong. So the first

thing to do is look for an error message. If you don’t see an error message in an interface,

but still suspect a problem, check the reports and logs. NetBackup provides extensive

reporting and logging facilities and these can provide an error message that points you

directly to a solution.

The logs also show you what went right and what NetBackup was doing when the

problem occurred. For example, a restore can be waiting for media to be mounted and the

required media is currently in use for another backup.

Chapter 3 describes the log information that NetBackup provides. Chapter 4 provides

interpretations of NetBackup status codes and messages.

What Were You Trying to Do When the Problem Occurred?

Another important part of defining the problem is to clearly define what you were trying

to do in the first place.

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VERITAS NetBackup Guía para resolver problemas Pagina 13