VERITAS NetBackup Guía para resolver problemas descargar pdf (Pagina 14)

Record All Information

2 NetBackup Troubleshooting Guide - UNIX

Some questions to ask here are:

◆ What operation was being attempted?

◆ What method were you using? For example, there is more than one way to install

software on a client. There is also more than one possible interface to use for many

operations and some operations can even be performed with a script.

◆ What type of server platform and operating system was involved?

◆ If your site uses both master and media servers, was it a master or a media server?

◆ If a client was involved, what type of client was it?

◆ Have you ever performed the operation successfully in the past? If so, what is

different now?

◆ What is the service pack level?

Record All Information

As you define and troubleshoot a problem, always try to capture potentially valuable

information, such as:

◆ NetBackup progress logs

◆ NetBackup Reports

◆ NetBackup activity logs

◆ Media Manager debug logs

◆ On UNIX NetBackup servers, check for error or status messages in the system log or

standard output

◆ Error or status messages in dialogs

◆ On Windows NT/2000 NetBackup servers, check for error or status information in the

Event Viewer Application log

Record this information for each attempt. A benefit of this approach is that you can

compare the results of multiple attempts. It is also useful for others at your site and for

customer support in the event that you cannot solve the problem yourself.

Chapter 3 explains the various logs.

If your troubleshooting attempt is unsuccessful, customer support can provide further

assistance. Before calling, have the following information ready.

◆ Product, platform, and device information:

◆ Product and its release level.

◆ Server hardware type and operating system level.

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VERITAS NetBackup Guía para resolver problemas Pagina 14