
Chapter 2, Troubleshooting Procedures 11
Preliminary Troubleshooting
◆ On the NetBackup master or media server, the partition where the NetBackup (or
Media Manager) databases reside.
◆ The partition where the NetBackup processes write temporary files.
◆ The partition where NetBackup logs are stored.
◆ The partition where the operating system is installed.
On UNIX, use the df command to view disk partition information. On Windows
NT/2000, use Disk Manager or Explorer.
5. Enable verbose logging either for everything or just for areas you think are related to
the problem. See Chapter 3 for information on verbose logging.
6. On UNIX NetBackup servers, determine which daemons and processes are running
by executing:
/usr/openv/netbackup/bin/bpps -a
a. If either the NetBackup request daemon (bprd) or database manager daemon
(bpdbm) are not running, execute this command to start them:
/usr/openv/netbackup/bin/initbprd
b. If any of the following media and device management processes are not running:
◆ ltid (device)
◆ vmd (volume)
◆ avrd (automatic volume recognition)
◆ processes for all configured robots
stop the device daemon, ltid, by executing:
/usr/openv/volmgr/bin/stopltid
Stop any robot control daemons that remain running when ltid is terminated.
Then, start all daemons by executing:
/usr/openv/volmgr/bin/ltid
For debugging, it is best to start ltid with the -v (verbose) option.
7. On Windows NT/2000 NetBackup servers, verify that the required services and
processes are running:
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