VERITAS NetBackup Guía para resolver problemas descargar pdf (Pagina 31)

Chapter 2, Troubleshooting Procedures 19

General Test and Troubleshooting Procedures

3. Verify that the NetBackup daemons are running on the master server:

◆ To check the daemons on a UNIX system, execute:

/usr/openv/netbackup/bin/bpps -a

◆ To check the services on a Windows NT/2000 system, use the NetBackup Activity

Monitor or the Services application in the Windows NT/2000 Control Panel.

4. Start a manual backup of a class by using the manual backup option in the NetBackup

administration interface. Then, restore the backup.

This verifies:

◆ NetBackup server software is functional, including all daemons, programs, and

databases.

◆ Media Manager can mount the media and use the drive you configured.

If a failure occurs, first check the NetBackup All Log Entries report. For failures

relating to drives or media, verify that the drive is in an UP state and the hardware is

functioning.

To further isolate the problem, use the activity and debug logs. Appendix A explains

the basic sequence of events (log messages are more detailed than the information in

that appendix).

If the activity logs do not reveal the problem, check the following:

◆ System logs

◆ Event Viewer Application logs (Windows NT/2000)

◆ vmd debug logs on the volume database host for the device

◆ bptm debug logs

See the vendor manuals for information on hardware failures.

If you are using a robot and this is an initial configuration, verify that the robotic drive

is configured correctly. In particular, verify that:

◆ The same robot number is used both in the Media Manager and storage unit

configurations.

◆ Each robot has a unique robot number.

On a UNIX NetBackup server, you can verify only the Media Manager part of the

configuration, by using the tpreq command to request a media mount and then

assigning the drive. If this works, the problem is probably with the class or storage

unit configuration. When you are done, don’t forget to tpunmount the media.

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VERITAS NetBackup Guía para resolver problemas Pagina 31