VERITAS NetBackup Guía para resolver problemas descargar pdf (Pagina 19)

Chapter 1, Introduction 7

Problem Report Information

Follow these steps to get debug data for VERITAS support to analyze:

1. If the application does not respond for a long time, it may be hung. However, some

operations can take quite a while to complete. This is especially true in the Activity

Monitor and Reports applications. So, wait for several minutes before assuming the

operation is hung.

If there is no response within several minutes, execute

/usr/openv/java/get_trace under the account where you started the Java

application. This causes a stack trace to be written to the log file.

For example, if you started jnbSA from the root account, start

/usr/openv/java/get_trace as root. Otherwise, the command executes without

error, but fails to add the stack trace to the debug log. This occurs because root is the

only account that has permission to execute the command that dumps the stack trace.

2. Execute /usr/openv/netbackup/bin/goodies/support to get data about your

configuration. Execute this script after completing NetBackup installation and each

time after you change the NetBackup configuration.

3. Provide the support-script output and log file to VERITAS support.

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VERITAS NetBackup Guía para resolver problemas Pagina 19