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Preliminary Troubleshooting

10 NetBackup Troubleshooting Guide - UNIX

a. Use the All Log Entries report and check for NetBackup errors for the appropriate

time period. This report can show the context in which the error occurred and can

often provide specific information that is useful when the status code can result

from a variety of problems.

If the problem involved a backup or archive, check the Backup Status report. This

report gives you the status code.

If you find a status code or message in either of the above reports, go to Chapter 4

and perform the recommended corrective actions.

b. If the problem pertains to media or device management and either NetBackup

does not provide a status code or you cannot correct the problem by following the

instructions in Chapter 4, check the system log (UNIX) or Event Viewer

Application log (Windows NT/2000). This log can show the context in which the

error occurred and the error messages are usually descriptive enough to point

you to a problem area.

c. Check applicable activity or debug logs that are enabled and correct problems

you detect.

If these logs are not enabled, enable them before retrying the failed operation (see

Chapter 3).

d. If you performed corrective actions, retry the operation. If you did not perform

corrective actions or the problem persists, go to step 3 below.

3. If you encountered the problem:

◆ During a new installation

◆ During an upgrade installation

◆ After making changes to an existing configuration

Then, go to “Troubleshooting Installation and Configuration Problems” on page 13.

4. Ensure that the server and client are operational.

If the server or client disk crashed, refer to Chapter 5 for procedures on recovering

files that are critical to NetBackup operation.

Verify there is enough space available in the disk partitions that NetBackup uses. If

one or more of these partitions is full, NetBackup processes that access the full

partition will fail. The resulting error message depends on the process but you could

see messages such as “unable to access” or “unable to create or open a file.”

Check the following disk partitions:

◆ The partition where NetBackup software is installed.

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VERITAS NetBackup Guía para resolver problemas Pagina 22